Privacy Policy
Privacy Policy
Here at Jarla Honey LLC (Jarla Honey, we, us, our), we care about your privacy and are committed to complying with the Privacy Act 2020 (Privacy Act). This privacy statement sets out how we collect, store, use, disclose and protect your personal information as well as how you can access and correct any information we hold about you.
“Personal Information” means any information about an identifiable individual and includes your name, contact details, location, billing and purchase information, as well as the content of any interactions you have with us.
You may choose not to provide your personal information to us, or limit the personal information you provide, and you acknowledge that we may not be able to provide to you certain products and/or services if you do so.
What personal information do we collect?
– name
– contact information
– address
– billing information
– purchase information
– your interactions with us
– information about the device you use to access the website, including your IP address and information about your device
– information about your visit to the website, including the pages you access, products you view, links you click on, etc.
– your credit card or billing details if you make an order from the website
– survey information and spend data for our loyalty programs
– your current location when you use our website
– any other personal information you otherwise provide to us
– Information we collect about you from reputable third parties
How do we collect your personal information?
We collect this information when you:
– Access and use our website or other online services such as our social media pages, gated platforms, apps, email communication and subscription services (see our note about Cookies and other monitoring devices below).
– Purchase products from us
– Otherwise interact with us
Cookies and other monitoring devices
A “cookie” is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. We use cookies and similar technologies for the following key purposes:
– To recognise your computer or device and greet you each time you visit our website, without bothering you with a request to register or log-in
– To keep track of products or services you view, so that we can send you, directly or through third parties, news about those products or services or other similar or related products or services that we think you may be interested in
– To measure traffic patterns
– To research our users’ habits so that we can improve our products and services
– To operate our websites efficiently with a high level of functionality
– To measure the effectiveness of our marketing initiatives
– To learn about your preferences so that we can present you with web content and advertising that is relevant to you
– To measure the number of advertising referrals we have received to our websites from other websites
– To produce data on web traffic and customer web activity through our website or apps
While we use cookies to improve our customers’ online experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.
We may also collect other statistical information about your visit to our website to help us improve it. We use Google Universal Analytics to collect and analyse details about the use of our website. The information Google Analytics collects includes:
– The first three parts of the IP address of the device;
– The pages accessed on our site and the links clicked on;
– The date and time the site was visited;
– The referring site (if any) through which you clicked through to this site;
– The operating system (e.g., Windows 7, Mac OSX) on the device used;
– The type of web browser used (e.g. Internet Explorer, Mozilla Firefox); and
– Other incidental matters such as screen resolution and the language setting used.
The data is collected and stored on the Google server and is viewable by authorised staff as detailed within their privacy policy. We do not share this information with any other organisation.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/ads/settings
Google: https://adssettings.google.com/anonymous
Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
How do we use your personal information?
We use your personal information in order to:
– identify you when you visit our website or contact us
– process and ship the products you have ordered
– take payments and provide refunds
– deliver your products
– provide you with updates on the status of your order
– provide customer support
– send you account and service updates, such as order confirmations and updates to our terms and conditions
– send you information about our promotions, products, and services
– manage your participation in any promotions you choose to participate in
– improve our website and service experience
– help us to design or develop targeted marketing or promotional campaigns
– for other purposes permitted under the Privacy Act
How and why do we share or disclose your personal information in USA and overseas?
We may share your personal information:
– with our employees
– with our courier service provider
– where we are required by law to do so
Where we engage third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Third parties may only use your information in accordance with our instructions and we require any third party to protect your information against unauthorized use or disclosure.
We may disclose your personal information to foreign agencies outside USA. Where we do so, we will ensure that the foreign agency is required to protect your personal information in a way that overall provides comparable safeguards to those in the Privacy Act (e.g. by entering into an agreement with the foreign agency).
How do we store your personal information?
Your personal information is protected by appropriate security safeguards (including physical, electronic, operational and transmission safeguards) that protect your personal information against loss, unauthorised access, use, modification or other misuse. For example, we keep your personal information safe by storing it in encrypted files and only allowing certain staff to access it.
What about privacy breaches?
If your personal information is subject to a privacy breach, we will investigate and assess whether such privacy breach has or is likely to cause you serious harm, and we will notify you and the Privacy Commissioner if appropriate.
How long do we keep your personal information?
We only keep your personal information for as long as we require it. Sometimes this requirement will be mandated by law (e.g. we retain invoice information for seven years to fulfil our tax obligations).
What about email, text and other electronic communications
By subscribing to emails, text and other electronic communications or otherwise providing your email address, mobile number or other electronic address, you consent to receiving electronic messages (including emails and/or texts) which promote and market our products and services or the products and services of others.
You can unsubscribe from our electronic messages at any time by following the “unsubscribe” link in the message or by emailing our Privacy Officer at [email protected].
Once you have unsubscribed from our electronic communications, we will remove you from our marketing list as soon as practicable.
Mobile Message Privacy Policy
This Messaging Service Privacy Policy explains how Jarla Honey LLC (hereinafter, “Jaral Honey,” “We,” “Us,” “Our”) collects, uses, and shares personal information about you in relation to Our text message marketing program (the “Messaging Service”). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled “Primary Privacy Policy” below.
Changes to the Messaging Service Privacy Policy
We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.
Personal Information We Collect
When you sign up for the Messaging Service, We collect personal information such as your name, phone number, and email address. When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.
We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.
Use of Personal Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.
Sharing of Personal Information
We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:
Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others’ rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Accurate Information
When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.
Choices and Controls
Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.
Customer Care
If you are experiencing any problems with the Messaging Service, please visit https://jarlahoney.com and submit the form with details about your problem or your request for support, or email [email protected].
Supplemental California Privacy Notice
This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:
Category of Personal Information Collected by Us Categories of Third Parties Personal Information is Disclosed to for a Business Purpose
Identifiers • Service providers
Personal information categories listed in Cal. Civ. Code § 1798.80(e) • Service providers
Commercial information • Service providers
Internet or other electronic network activity • Service providers
Inferences drawn from other personal information to create a profile about a consumer • Service providers
The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.
Additional Privacy Rights for California Residents
Individual Rights under the CCPA.
The CCPA provides California residents with the right to request:
– Access to Personal Information, including obtaining access to or a copy of your personal information.
– Deletion of Personal Information
If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at [email protected]. We will process such requests in accordance with applicable laws.
“Sales” of Personal Information under the CCPA. For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not “sell” personal information, nor do we have actual knowledge of any “sale” of personal information of minors under 16 years of age.
Non-Discrimination. California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.
Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at [email protected].
Verification. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.
Primary Privacy Policy
By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.
How can you access and/or correct your personal information?
You have the right to receive confirmation about whether we hold personal information about you, and to access that information (subject to any applicable exceptions in the Privacy Act).
You also have the right to request the correction of your personal information we hold and that we attach a statement of correction to such personal information where we do not make the correction sought.
Please send an email to [email protected] if you wish to access or correct the personal information we hold about you and we will respond as soon as practicable.
How can you make a complaint?
If you would like to make a complaint about our privacy practices you can contact our Privacy Officer directly, by sending an email to [email protected]. If you remain unsatisfied with how we have handled your complaint, you can also make a complaint to the Privacy Commissioner.
Changes to this privacy statement
We may amend this privacy statement from time to time and notify you of any such changes by publishing an updated privacy statement on our website. We recommend that you check back frequently to see any updates or changes.